Return & Refund Policy

RETURN POLICY

Thank you for choosing kivaconfections.shop. We are committed to your satisfaction with our products. Here is our straightforward return policy:

No-Return Refund:

If you are not satisfied with your purchase, there's no need to return the product. Simply dispose of it safely.

Getting Your Refund:

To request a refund, please contact us at customersupport@shopkivaconfections.com within 14 days of receiving your order. In your email, include your order number and a brief note about why you were dissatisfied. This helps us continually improve our products and service.

Refund Processing:

Refunds will be issued to your original payment method. Please allow a standard period for the refund to be processed by your bank or credit card company.

Limitations:

Limit two refunds per household per year.  We retain the right to reject a refund request in circumstances suggesting an abuse of this policy (e.g., excessive or repeated refund requests). 

Customer Support:

If you have any questions or need assistance, please don't hesitate to get in touch with us at customersupport@kivaconfections.com. Our team is here to help ensure your shopping experience is positive and hassle-free.

Feedback Appreciated:

We value your feedback and welcome any comments or suggestions you have about our products.

We appreciate your business and thank you for shopping with us!