Shipping Policy

SHIPPING POLICY

Thank you for shopping at kivaconfections.shop. We are dedicated to ensuring a smooth and timely delivery of your orders. Here's what you need to know about our shipping process:

Order Availability:

• Our online store generally accepts orders 24 hours a day, seven days a week, making it convenient for you to shop at any time.

Shipping Schedule:

• Orders are fulfilled and shipped from our warehouse in the Midwest five days a week, M-F.
• We observe major US holidays; therefore, orders are not fulfilled on these days.

Delivery Requirements:

• All orders require adult age verification at time of order placement. This ensures the responsible handling and receipt of our products.

Communication and Tracking:

• We keep you informed every step of the way. You will generally receive updates via email and/or SMS text at the following stages:
• Order Confirmation: Acknowledging receipt of your order.
• Order Shipped: Notification that your order is on its way.
• Order Delayed: In the event of a delay, we'll let you know and provide details.
• Order Out for Delivery: Alerting you that your order is on the final leg of its journey.
• Order Arrived: Confirmation of delivery.

Stay Informed:

• We encourage you to track your order and stay updated on its shipping status. The tracking information will be provided in the 'Order Shipped' communication.

Customer Support:

• If you have any questions about your order's shipping status or our shipping policies, please contact us at customersupport@shopkivaconfections.com our team is here to assist you.

We appreciate your business and are committed to delivering your orders efficiently and safely.